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RETURNS 1. Within Australia damaged or faulty goods may be returned ( Within 14 days) to us freight will be reimbursed. Please contact us on ekelly@hotelathome.com.au for Shipping Details prior to dispatch. 2. Within Australia returns are accepted unless stated as 'sold as is', purchaser pays return freight. ORDER PROCESS 1. Unless previously quoted, you accept that any extra freight charges will be added to your order. 2. Once payment has been accepted, your order will be processed within 48 hours and dispatched once received by the manufacturer (normally around 1-2 weeks )unless otherwise advised. 3. Customers will be notified via email if delays in shipping occur. 4. Where we accept an order, we will do all that is possible to ensure your order is fullfilled. We will bear no liability for unavailability of goods.Final Delivery: All domestic orders over $100 will only be delivered to a residential or business address and required a signature upon receipt. 5. Insurance: Insurance for loss or damage of goods in transit can be purchased on request. If not requested insurance will be deemed as not required. Please report any damaged parcels immediately and retain packaging in case an inspection is required.Warranty Goods (Under Warranty) for returns and delivery, shipping costs are payed by the purchaser or the buying customer. Hotelathome Pty Ltd is not liable for goods shipped,posted or in transit with associated courier companies or australia post.Under the health act pillows, quilts, underlays, bed toppers, mattress and pillow protectors are non-refundable unless faulty.
Postal Freight Shipping Insurance is optional if requested or needed $2.20 per $100.00 .
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